We aim to dispatch orders by courier within 3-5 business days of confirming your order. However in most cases we dispatch orders within the next business day. Should there be a delay of more than 5 business days you will be notified immediately and we will give you the option to cancel your order.
Please ensure you pay careful attention to the address box and contact phone number at the checkout stage as this will be the details for your delivery label.
In the event of a failed delivery, the order is returned to us by the courier. Once we have received the order back we will contact you and try and verify your correct delivery address or if we cannot contact you we will cancel your order.
We are not responsible for loss of an order where incorrect or incomplete delivery details have been provided to us.
Order tracking will be available once products are dispatched, you will be notified of this by our courier. We cannot guarantee the precise timing of a delivery and we are not responsible for delays once an order has been dispatched to you.
2. DELIVERY CONFIRMATION
Upon placing your order you will receive a confirmation email to inform you that your order has been received. We will also send you an email when your order has been dispatched or, if you have placed a Click & Collect order, you will receive a collection email.
No contract will come into existence until the dispatch or Click & Collect order confirmation email has been sent to you.
3. DELIVERY COSTS
Delivery costs are included in the price of your order and will depend on the cost of your order. This cost is shown in the delivery method field in your order confirmation form on the website. The delivery costs are as follows:
Delivery within Ireland
Orders under €30.....€4.99
Order over €30.........Free
We also offer a free complimentary gift wrapping service on all orders - you will have the option to add the details into the order instructions field in the order confirmation form on the website.
4. DISCREET ORDERS
If you have any special requirements or requests please add it into the order instructions field in the order confirmation form on the website or email details to firstname.lastname@example.org and we will try to accommodate you e.g. products of a sensitive or embarrassing nature can be delivered in discreet packaging with no labels.
5. CLICK & COLLECT
We offer a Click & Collect service for your convenience from both of our stores at Bridge Street, Carrick-on-Shannon. Co. Leitrim and Hartley Business Park, Carrick-on-Shannon, Co. Leitrim.
This is a free service to all our online customers. Please indicate which branch you want collect your order at in the delivery method field on the order confirmation form on the website.