Returns & Cancellation Policy

1. GENERAL
You have a statutory right to a 14 day cooling off cancellation period when purchasing most products online (please see exclusions below). If you are not satisfied with your products we are happy to accept returns within 14 days of the order being received by you once the products are unopened, unused and in the original packaging.

You can cancel your order within 14 days on the order being received by you or before the payment has been processed and the order has been dispatched to you.

If we have already dispatched the order to you, it will need to be returned to us at Cox’s Pharmacy, Bridge Street, Carrick-on-Shannon, Co. Leitrim before any refund can be applied.

A refund cannot be processed until the products are received by us. Items must be returned by you to us within 14 days of cancelling the order. You must take reasonable care of the products before returning them to us as you are liable for any diminished value of the products resulting from the handling of the products.

Once we receive the products in the original packaging and condition we will process the refund. Please note the speed of the refund will depend on your credit card company.


2. HOW TO CANCEL YOUR ORDER
You can cancel your order in any of the following ways:
a. Contact our customer services team on 071 9620158
b. Email the cancellation request details to info@coxspharmacy.ie
c. Complete the cancellation form and send it to us at Cox’s Pharmacy, Bridge Street, Carrick-on-Shannon, Co. Leitrim
d. Refuse the delivery from the courier

You should have received a cancellation form and contact details along with your order. However if you still require one please contact us and we will provide you with one or click here to download one on our website.


3. HOW TO RETURN YOUR ORDER ON CANCELLATION
Once you have cancelled your order you must then return the products to us if you have received them. We offer a free return policy, you will have to contact us directly on 071 9623158 to arrange collection. Our returns address is Cox’s Pharmacy, Bridge Street, Carrick-on-Shannon, Co. Leitrim.


4. EXCLUSIONS FROM THE 14 DAY COOLING OFF CANCELLATION PERIOD
We are unable to offer an exchange or refund on the following products as the 14 day cooling off cancellation period does not apply.
a. Cosmetics or fragrances once the original packaging has been opened, unless faulty.
b. Pierced earrings unless faulty.
c. Underwear/lingerie, control wear, hosiery and swimwear, no exchange or refund unless the hygiene strips and tags are still in place and packaging remains unopened and undamaged unless faulty.
d. Hair accessories unless tags are still in place and packaging remains unopened and undamaged unless faulty.

This policy does not affect your statutory rights relating to faulty or mis-described products. In the event that your products are faulty please contact us immediately by phone, email or post.