Sale Terms & Conditions

  1. General
    • The sale terms and condition listed below apply to items purchased from this website. These are in addition to our website terms and conditions of use which also apply. As with our terms and conditions of use, these sale terms and conditions may be altered at any time. Any amendments or alterations will be posted on our website.
    • The sale terms and conditions applicable to an order are the terms and conditions on the website at the time of your order.
    • These sale terms and conditions do not affect your statutory rights.
  2. Registration Process
    • To register any items on this website will require registration. Please see our privacy statement for details. Registration information provided will be stored securely and processed in accordance with our privacy statement.
  3. Ordering T&C’s
    • Orders are only taken from and delivered to addresses in Ireland and Northern Ireland. We only sell to consumers. By purchasing items on our website you are confirming that the items are not been purchased for resale or commercial purposes.
  4. Age Restriction
    • This website is for use by persons who are 18 years and over only. By purchasing items on our website you are confirming that you are 18 years or over.
  5. Pricing Information
    • Unless stated otherwise, all prices on this website are in euros and include VAT.
    • At all times we try to display accurate pricing on all our items however pricing errors may occur. We shall be under no obligation to complete an order for an item that is incorrectly priced.
    • If the correct price of an item is greater than the price shown on the website at the time of order, we will contact you for directions as to whether you want to cancel the order or to pay the higher correct price.
  6. Accuracy of Product Information
    • We have made every effort to display item colours accurately on the website, however the display of colours may vary depending on the device you are using. If the item is not the colour you expected, you may be able to avail of the cancellation & returns policy (subject to some exceptions) if the item is cancelled within the 14 cancellation period.
    • We have a legal obligation to supply items that match your order.
    • Cox’s Pharmacy cannot guarantee that the website material is accurate at all times. We rely on product information and descriptions received from our suppliers and our manufactures.  We take no responsibility and accept no liability for any errors on the website or on any information on the products.
    • The use of any item is at your own risk.
  7. Delivery or Click & Collect
    • The value of the items you purchase will determine if there will be a delivery charge. A delivery charge will be added to the order price and you will be told the delivery charge before you complete your order. For more information see our delivery terms.
    • Instead of us delivering the items to you, we offer a Click & Collect service so you have the option of selecting to collect the items on one of our stores.
  8. Acceptance of Purchase
    • Orders placed on this website are not legally binding and are an offer from you to Cox’s Pharmacy. The order will not be accepted and become legally binding until we send you a confirmation email confirming the order has been accepted and dispatched or available for collection under the Click & Collect service.
    • On review of all orders we reserve the right to reject any order.
    • There may be some items where only a limited supply of an item is permitted due to our codes of conduct and legal restrictions. If this occurs you will be informed and you will only get charged for the items that we do supply.
    • If an ordered item is out of stock we will contact you and will refund the item cost.
  9. Payment T&C’s
    • By issuing us [via our payment service provider] with your payment card details, you are confirming that you are authorised to use the card and also authorise us and our payment service provider to take full payment for your order, along with any delivery charges or other charges due on the order.
    • Our payment transactions are processed via Sripe and payments will displayed on your statements as WWW.COXSPHARMACY.IE
  10. Returns & Cancellations Right
    • You should check your order immediately when you receive it. If any item is missing please contact us immediately. If you have received any items in error please contact us immediately.
    • You also have a statutory right to a 14 day cooling off period from when you receive the items when purchasing certain items online - see our returns & cancellation policy.
  11. Faulty or Damages Goods
    • In addition to the 14 day cooling off period, if any items purchased are faulty or damaged during delivery, please contact us immediately. Please provide us with the order reference number and details of the fault or damage. If within 28 days you contact us and supply the required information, we will either refund the cost of the item including any delivery charge (if incurred) or replace or repair the item free of charge. This is not applicable to item failure due to wear and tear and we reserve the right to examine all returned items to ascertain the cause of the fault or damage.
    • If we are notified of damaged or faulty goods after 28 days of delivery we will consider these items however we cannot guarantee a full refund or replacement in this case.
    • If we are notified of damaged or faulty goods after 6 months of delivery, items will not be replaced or refunded.
    • Some items have an additional manufacturer's warranty, these give you additional rights and should be checked carefully.
  12. Limitation of Liability
    • Under no circumstances, shall we be liable to you for any damages that result from the use of or the inability to use the website.
    • The exclusions of liability in our sale terms and conditions in no way applies to personal injury or death resulting from our negligence, fraud or fraudulent misrepresentation, or any other liability that may not be excluded or limited by Irish Law.
    • The use of this website or content in our blog is not intended to be a substitute or replacement for professional medical advice. If in any doubt or if you have any medial questions, you are advised to consult with your doctor or a healthcare professional immediately.
    • Cox’s Pharmacy cannot guarantee that the website material is accurate at all times. We rely on product information and descriptions received from our suppliers and our manufactures.  We take no responsibility and accept no liability for any errors on the website or on any information on the products.
    • Cox’s Pharmacy cannot guarantee that this website will be free from viruses. We take no responsibility and accept no liability for any issues that may arise from a virus or other material that may affect your computer equipment, software, hardware etc. resulting in use of the website or downloading any material from the website.
    • We are not liable for loss of an order where incomplete or incorrect delivery details have been provided. We take no liability for any loss or damage as a result of late delivery or non-delivery of items. No compensation should be payable from delayed receipt of an order or any inconvenience caused or suffered.
    • Our maximum liability for our failure to fulfil an order that is legally binging will be limited to the price of an item ordered.
    • Any errors on our website are subject to correction without notice or liability to you.
  13. Warning - Medical Disclaimer
    • Consultation with your GP should happen prior to use of any medication as not all medications are appropriate for all medical ailments. The use of medication without appropriate medical advice may cause interference with an existing treatment you are receiving or worsen an existing condition. Failure to take medical advice prior to using medication may cause serious damage to your health. You are advised to consult with your doctor or a healthcare professional immediately should this arise.
  14. Governing Law
    • The placing of an order expresses an agreement that these sale terms and conditions will be governed by and in accordance with Irish Law.